Refund and Returns

At Decor Craft Hub, we want you to be completely satisfied with your purchase. If for any reason you’re not happy, we’re here to help!

Return Eligibility

You may return most items within 30 days of receiving your order, provided they are in their original condition, unused, and in the original packaging. Some items may be excluded from our return policy for hygiene reasons, such as personal care products.

How to Initiate a Return

1. Contact Us: Please reach out to our customer service team at [email protected] to initiate your return. Include your order number and the reason for the return.
2. Return Instructions: We will provide you with detailed instructions on how to return your item, including a return shipping label if applicable.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method. Please allow up to 7-10 business days for the refund to reflect in your account.

Exchanges

If you would like to exchange an item for a different size or color, please initiate a return and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on your preference.

Non-Returnable Items

Certain items are non-returnable, including:

• Custom or personalized products
• Sale items marked as final sale

If you have any questions about our Refund and Returns Policy, please don’t hesitate to reach out. Your satisfaction is our top priority, and we’re here to ensure your experience with Decor Craft Hub is a positive one!